Customer Service Manager

CRH Americas - Truesdale, MO

Full-time - Mid Level

Truesdale, MO

5,001-10,000 employees

Nonmetallic Mineral Product Manufacturing

About the position

The Customer Service Manager at OBE's Warrenton, MO facility plays a crucial role in leading the customer service team to ensure exceptional service delivery and customer satisfaction. This position is designed for motivated individuals looking to grow their careers within a supportive environment that promotes from within. The manager will develop and implement customer service policies, respond to inquiries, and foster a positive teamwork atmosphere while driving results and enhancing the team's capabilities.

Responsibilities

• Develop, implement, and adhere to customer service policies and procedures.
• Respond to customer inquiries and orders promptly.
• Investigate, track, and resolve customer problems effectively.
• Provide advice and assistance to staff and customers regarding products and services.
• Participate in educational opportunities to enhance product knowledge.
• Coordinate with internal departments to ensure a continuous flow of orders and flawless execution.
• Foster and maintain a positive teamwork environment focused on customer satisfaction.
• Manage employees by communicating job expectations and providing coaching and counseling.
• Train newly hired Customer Service Representatives (CSRs) and provide ongoing development and product training.
• Provide customer and sales information to the sales force and management team.

Requirements

• Knowledge of the architectural glass industry preferred.
• Previous customer service experience required.
• Previous management or supervision experience required.
• Positive demeanor and professional interaction with customers.
• Ability to read and interpret construction drawings and documents.
• Strong computer skills and aptitude for MRP systems.
• Ability to write reports and business correspondence.
• Strong organizational skills and attention to detail.
• Ability to manage a fast-paced, deadline-driven environment.
• Ability to perform mathematical calculations and apply basic algebra and geometry concepts.
• Ability to use and read a tape measure.
• Occasional travel to customers may be required.
• Commitment to a safety-first approach in the workplace.

Nice-to-haves

• Experience in the architectural glass industry.
• Familiarity with construction drawings and documents.

Benefits

• Competitive pay
• Paid time off
• 10 Holidays (including 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance