Customer Service Manager

Stoneridge Kaukauna - Winneconne, WI

Full-time - Mid Level

Winneconne, WI

Food and Beverage Retailers

About the position

We are seeking a dedicated and experienced Customer Service Manager to lead our grocery store customer service team and ensure an exceptional experience for our customers. The ideal candidate will possess strong leadership skills, a passion for customer satisfaction, and the ability to manage a diverse team in a fast-paced retail environment. This role is crucial in maintaining high standards of service and fostering a positive workplace culture.

Responsibilities

• Oversee daily operations of the customer service department, ensuring efficient processes and high-quality service delivery.
• Supervise and train cashiers and baggers, providing guidance and support to enhance their performance.
• Manage shift schedules, ensuring adequate coverage during peak hours while maintaining employee morale.
• Handle customer inquiries, complaints, and feedback effectively, demonstrating strong negotiation skills to resolve issues.
• Monitor cash handling procedures to ensure accuracy and compliance with company policies.
• Foster a team-oriented environment that encourages collaboration, motivation, and professional growth.

Requirements

• Proven experience in customer service management or a similar role within the retail industry.
• Strong leadership abilities with experience in supervising teams effectively.
• Excellent communication skills with the ability to negotiate and resolve conflicts amicably.
• Proficiency in cash handling procedures and financial accountability.
• Experience in shift management with the ability to adapt to changing priorities.
• A proactive approach to problem-solving with a focus on employee orientation and development.
• Strong organizational skills with attention to detail in managing multiple tasks simultaneously.

Nice-to-haves

• Experience in the grocery industry is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off