Customer Service Manager

$39,520 - $45,760/Yr

S.i.t! Social Interactive Training - Chicago, IL

Full-time - Mid Level

Chicago, IL

About the position

The Human Happiness Manager at Sit Social is responsible for leading administrative and customer service initiatives, ensuring a 5-star experience for customers. This full-time role requires a detail-oriented individual with strong leadership skills and a playful personality, who thrives in a customer service environment.

Responsibilities

• Deliver 5-Star Customer Service: Ensure every customer interaction reflects our commitment to excellence.
• Effective Communication: Respond promptly to calls, emails, texts, and in-person inquiries to keep our clients informed and engaged.
• Administrative Excellence: Manage administrative tasks including updating our Gingr software, creating training materials, and posting engaging content on social media.

Requirements

• 2+ years in customer service
• 2+ years in management
• 1+ year in dog care
• Familiarity with Gingr Pet Software
• Experience with Canva
• Proficient in Google Suite/Drive/Gmail

Nice-to-haves

• Empathetic & Caring: You value connections and understand others' needs.
• Reliable & Flexible: You're dependable and ready to step in when needed.
• Respected Leader: You treat everyone equally and foster a supportive environment.
• Team Player: You're eager to jump in and help where necessary.

Benefits

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off