Customer Service Manager
WestRock•Deer Park, NY
461d•$66,375 - $110,625
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About The Position
The Customer Service Manager (CSM) at Smurfit Westrock serves as a vital link between customers and internal teams, ensuring high levels of customer satisfaction. This role involves managing a team of Customer Account Specialists, overseeing customer accounts, and collaborating with various departments to optimize production and service delivery. The CSM is responsible for coaching team members, addressing customer issues, and participating in strategic initiatives to enhance operational efficiency.
