Customer Service Manager

$75,000 - $75,000/Yr

Hotelier Management Services - Orlando, FL

Full-time - Mid Level

Orlando, FL

Accommodation

About the position

The Customer Service Manager at Hotelier Management Services is responsible for managing customer queries and complaints while actively engaging with new customer prospects. This role emphasizes exceptional service, processing orders, and serving as a liaison with operations to ensure customer satisfaction and compliance with company policies.

Responsibilities

• Manage customer engagement and satisfaction, ensuring knowledge of customer product mix and service preferences.
• Acknowledge and resolve customer complaints effectively.
• Communicate and track service or quality issues and feedback, anticipating customer needs.
• Maintain consistent communication with customers through in-person, phone, or email interactions.
• Deliver full presentations in the field and at service meetings.
• Inform the Director of any problematic situations that arise.
• Ensure compliance with company policies and procedures.
• Promote a safe working environment for all employees.
• Perform other duties as required.

Requirements

• Must possess a valid Driver's License.
• High school diploma or equivalent is required.
• Ability to work independently and follow instructions.
• Bilingual skills are a plus.
• Exceptional written and verbal communication skills are necessary.
• Comprehensive mathematical skills and familiarity with financial controls are required.
• Strong customer service skills are essential.
• Demonstrated strong work ethic, organization, and attention to detail are needed.
• Strong safety awareness is required.
• Computer literacy is necessary.

Nice-to-haves

• Bilingual is a plus.

Benefits

• Medical, Drug & Vision and Dental coverage for employees.
• Group Life Insurance.
• Health and Dependent Care Flexible Spending Accounts.
• Paid Time Off.
• 401(K) with Company Match.
• Tuition Reimbursement Program.
• Career advancement within the company.
• Various incentive programs.