Customer Service / Member Services Representatives

$40,560 - $40,560/Yr

PrideStaff - Boca Raton, FL

Full-time - Entry Level

Boca Raton, FL

Administrative and Support Services

About the position

The Healthcare Customer Service Representative role at a progressive healthcare company in Boca Raton, FL involves responding to inbound service requests from patients and physicians. The position requires excellent communication skills and the ability to work in a fast-paced environment while providing accurate information and timely follow-through on requests. This is a direct hire position with a regular Monday to Friday schedule and potential for overtime.

Responsibilities

• Respond professionally to inbound service requests from patients and physicians.
• Provide accurate information and timely follow-through on requests requiring extensive research.
• Maintain composure and patience while communicating with patients and physicians.
• Work within established standards, guidelines, and procedures.

Requirements

• Strong communication skills, articulate and concise.
• Ability to speak clearly using appropriate grammar and word choice.
• Professional telephone etiquette.
• Working knowledge of Microsoft Office Outlook, Excel, and Word.
• At least one year of prior customer service experience or equivalent education.

Nice-to-haves

• Bilingual candidates are a plus.
• Prior experience with various call center solutions.

Benefits

• 401K
• Paid Time Off (PTO)
• Annual bonus
• Comprehensive benefits package starting on the first of the month following 30 days of employment.