Customer Service- Merchant Account Maintenance

Electronic Merchant Systems - Cleveland, OH

Part-time - Entry Level

Cleveland, OH

Merchant Wholesalers, Durable Goods

About the position

The Administrative Assistant position at Electronic Merchant Systems (EMS) involves maintaining merchant accounts in a fast-paced environment. The role requires a commitment to data entry, account management, and effective communication with various teams. The position is part-time and based in Cleveland, Ohio, focusing on supporting the company's credit card processing operations.

Responsibilities

• General account maintenance through various internal and external systems
• Close merchant accounts in internal and external systems
• Gather, file, save and scan documents when necessary
• Interpret and route information to various teams as needed
• Respond and process emails pertaining to job function
• Research and compile information related to financial or administrative issues
• Provide constructive feedback on process methods and suggest improvements
• Update and maintain daily reports through Word and Excel

Requirements

• Experience in Microsoft Excel
• Strong organizational skills
• Ability to work in a fast-paced environment
• Effective communication skills
• Attention to detail

Nice-to-haves

• Experience in customer service
• Familiarity with credit card processing systems
• Knowledge of administrative procedures

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance