Customer Service/Office Administrator

Renmar Dme - Bow, NH

Full-time - Entry Level

Bow, NH

Rental and Leasing Services

About the position

The Customer Service / Office Administrator role is designed for a proactive individual eager to start a career in customer service and office administration. This position involves managing customer interactions, ensuring smooth operations for equipment delivery and service, and providing administrative support in a fast-paced environment.

Responsibilities

• Professionally answer customer phone calls regarding equipment delivery, pick-up, or service orders.
• Prepare documentation for delivery technicians to ensure smooth operations.
• Accurately enter orders into the system and manage order fulfillment.
• Troubleshoot equipment failures and resolve issues over the phone proactively.
• Contact patients and families daily to confirm delivery, pick-up, and service arrangements.
• Build and maintain strong relationships with hospice agency customers and potential clients.
• Oversee orders that are not fulfilled and ensure the retrieval of lost equipment.
• Conduct customer service surveys and follow up on insights for improvement.
• Manage the billing process for hospice and retail rental customers, ensuring accuracy in billing.
• Review accounts receivable systematically and provide feedback to customers to facilitate timely payment.
• Place purchase orders and prepare private rental agreements.
• Order office supplies and provide administrative support as needed.
• Perform company credit card reconciliation.
• Undertake other duties as assigned.

Requirements

• High School diploma required; Associate degree preferred.
• 2-5 years of office experience required, preferably in a customer service role.
• Self-motivated individual with a strong desire to deliver exceptional customer service.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Initiative-driven with the ability to set priorities and manage daily tasks.
• Strong problem-solving skills and ability to troubleshoot effectively.
• Proven ability to meet deadlines while managing multiple tasks.
• Maintain a calm demeanor when facing challenges.
• Intermediate to advanced proficiency in Microsoft Excel.
• Familiarity with QuickBooks or similar accounting and business management software is preferred.
• Exceptional interpersonal skills with the ability to handle sensitive situations with professionalism and compassion.

Nice-to-haves

• Experience with QuickBooks or similar accounting software.

Benefits

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance