Customer Service/Office Clerk

$39,520 - $43,680/Yr

Dmax-Ltd - Fontana, CA

Full-time - Entry Level

Fontana, CA

Machinery Manufacturing

About the position

Dmax is a leading online ecommerce company specializing in furniture-related products, located in Fontana, California. We are passionate about delivering exceptional customer service and are expanding our team. We pride ourselves on our knowledgeable and fun-loving team environment, and we're excited to welcome a dedicated team player who shares our enthusiasm for excellence. We are seeking a Customer Service Support Specialist to join our dynamic team on a full-time basis at our Fontana office. This role will involve handling customer inquiries, providing administrative support, and ensuring a positive customer experience. The ideal candidate will be responsible for managing a high volume of incoming calls and emails, assisting customers with inquiries, order processing, and issue resolution. Additionally, the role includes providing administrative support to the sales and customer service teams, handling credit card transactions and third-party payment processes accurately, and maintaining a clean and organized work environment. The successful candidate will thrive in a fast-paced environment, possess strong interpersonal skills, and demonstrate a commitment to customer satisfaction. This position offers an opportunity to be part of a team that values excellence and teamwork, contributing to the overall success of Dmax.

Responsibilities

• Manage a high volume of incoming calls and emails with professionalism and a friendly demeanor.
• Assist customers with inquiries, order processing, and issue resolution.
• Provide additional administrative support to the sales and customer service teams.
• Handle credit card transactions and third-party payment processes accurately.
• Maintain a clean and organized work environment, taking pride in cleanliness and organization.

Requirements

• Preferably 1 or more years of experience in customer service.
• Ability to multitask and thrive in a fast-paced environment.
• Strong interpersonal skills and the ability to work effectively in a team.
• Experience with common computer programs such as Excel and Word.
• Positive attitude with a great bedside manner and a commitment to customer satisfaction.