Customer Service (office Clerk)

$39,520 - $41,600/Yr

Idc Logistics - Inglewood, CA

Full-time - Entry Level

Inglewood, CA

Warehousing and Storage

About the position

The Customer Service (Office Clerk) position at iDC Logistics involves assisting customers both over the phone and in person. The role focuses on providing product and service information, resolving technical issues related to online orders, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Handle customer inquiries, orders, and complaints
• Provide information about the products
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products
• Perform other duties as assigned by management

Requirements

• Must be able to speak, read, write, and understand the primary language(s) of the work location
• Must know how to efficiently type on a computer
• Thorough knowledge of Microsoft Office
• One or more years' experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor and phone skills
• Team-oriented
• Able to absorb knowledge of products
• Excellent written and verbal communication skills