Customer Service/Office Manager

$39,520 - $47,840/Yr

Rj Safety & Supplies - Schererville, IN

Full-time

Schererville, IN

Merchant Wholesalers, Durable Goods

About the position

The Customer Service/Office Manager role involves assisting customers both in-store and over the phone while performing various administrative tasks to support company operations and sales. This position is crucial for ensuring customer satisfaction and maintaining efficient office functions.

Responsibilities

• Draft correspondences and other formal documents
• Work directly with the owner on customer orders and quotes
• Resolve customer issues
• Create customer sales invoices and estimates
• Assure price accuracy on customer orders
• Greet and assist onsite guests
• Help customers select the right product
• Manage inside sales and accounts receivables
• Answer inbound telephone calls
• Develop and implement organized filing systems
• Record all bills into the system
• Take sales orders from inbound phone calls and emails
• Order products for customer orders
• Check in inbound shipments daily
• Perform all other office tasks as needed
• Be productive during downtime
• Meet customer timelines and requests

Requirements

• Previous experience in customer service, administration, or related fields
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills
• Outgoing personality
• Ability to work well under pressure
• Strong multitasking skills
• Ability to meet deadlines

Benefits

• 401(k)
• Health insurance
• Paid time off