Customer Service & Onboarding Representative (CSO Rep)

$43,000 - $46,000/Yr

Redsail Technologies - Oak Brook, IL

Full-time - Entry Level

Oak Brook, IL

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service & Onboarding Representative (CSO Rep) at RedSail Technologies plays a crucial role in empowering independent pharmacies by providing exceptional customer service and support during the onboarding process. This entry-level position involves responding to customer inquiries, managing installations, and ensuring a smooth transition to using BestRx Pharmacy Software. The ideal candidate will have a passion for helping others and a strong background in customer service and technology.

Responsibilities

• Respond to incoming customer calls promptly and professionally.
• Coordinate and manage customer installations and appointments effectively.
• Act as the primary liaison for assigned pharmacies, ensuring clear communication and addressing any concerns throughout the implementation process.
• Conduct remote installations of pharmacy software and configure associated hardware as necessary.
• Proactively reach out to existing customers to inform them about software updates and enhancements.
• Thoroughly document call information and project details for future reference.
• Collaborate with other departments to resolve inquiries and escalate issues as required.
• Offer virtual troubleshooting assistance to customers when needed.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience in customer service or a call center environment.
• Proficiency with the Windows operating system.
• Basic knowledge of printer troubleshooting.
• Excellent written and verbal communication abilities.
• Strong multitasking, critical thinking, and problem-solving skills.
• Ability to work effectively both in a team and independently.
• Dependable and eager to learn new skills.

Benefits

• Paid holidays
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• Health benefits starting on the first day of employment
• Incentive opportunities
• Growth opportunities