Customer Service Operations Analyst

Stericycle

Full-time - Mid Level

Remote

Waste Management and Remediation Services

About the position

The Customer Service Operations Analyst position at Stericycle is a critical role that supports the development of insightful data analytics used in decision-making processes. This position is designed for a proactive and analytical individual who possesses strong data preparation and blending skills, along with a foundational understanding of data visualization concepts. The analyst will be responsible for creating interactive and actionable dashboards, conducting analyses, and generating reports in collaboration with senior-level staff within the Commercial organization. In this role, the analyst will utilize advanced data tools to prepare and review summaries of large datasets, ensuring that the data is accurate and reliable. The position involves conducting data mining and analysis for various ad hoc projects, leveraging existing dashboards and basic data visualization techniques. The analyst will also support the design and maintenance of data and business intelligence applications that are developed internally. Effective communication is essential, as the analyst will need to convey findings and complex analytical solutions to the Reporting & Insights management team. The role requires rigorous quality assurance steps to deliver high-quality work products and the ability to incorporate ongoing feedback from stakeholders into existing dashboards and analyses. The analyst will be expected to understand and utilize available tools to address evolving business problems and perform other duties as assigned.

Responsibilities

• Use advanced data tools to prepare and review summaries of large data sets.
• Conduct data mining and analysis for ad hoc projects by leveraging existing dashboards and basic data visualization concepts.
• Support the design and maintenance of data and business intelligence applications and platforms that are internally created.
• Assist with ad-hoc projects such as data prep and validation and other related functions as needed.
• Effectively communicate findings and complex analytical solutions to Reporting & Insights management team.
• Perform rigorous quality assurance steps to deliver highly accurate and reliable work products.
• Incorporate ongoing feedback from stakeholders into existing dashboards and analyses.
• Understand and utilize available tools to solve evolving business problems.
• Perform other duties and responsibilities, as assigned.

Requirements

• Two to five years of recent experience as a Senior Customer Experience Leader or Data Analyst with knowledge of customer data, contracts, and pricing, preferred.
• Minimum of two to five years of experience and knowledge building reports within Excel, SAP Hana Enterprise, SFDC, Tableau, Alteryx, Access, preferred.
• Experience with SQL, SAP Hana Enterprise, and relational databases preferred.
• Proficient in Excel and comfortable using other Microsoft Office products.
• Willingness to expand upon known technical skills and continually develop/learn new technical skills in support of new tools/methods.
• Ability to work independently and manage several simultaneous projects with a focus on results.
• Experience in service and/or healthcare related business preferred, but not required.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Nice-to-haves

• Experience in service and/or healthcare related business preferred, but not required.

Benefits

• Health care program including medical, dental, vision, and prescription coverage.
• Healthcare and dependent care flexible spending accounts.
• Life and accidental death and dismemberment insurance.
• Employee assistance program.
• Tuition reimbursement.
• Paid vacation and sick time.
• 401(k) plan.
• Employee stock purchase plan.