Stericycle
posted 2 months ago
The Customer Service Operations Analyst position at Stericycle is a critical role that supports the development of insightful data analytics used in decision-making processes. This position is designed for a proactive and analytical individual who possesses strong data preparation and blending skills, along with a foundational understanding of data visualization concepts. The analyst will be responsible for creating interactive and actionable dashboards, conducting analyses, and generating reports in collaboration with senior-level staff within the Commercial organization. In this role, the analyst will utilize advanced data tools to prepare and review summaries of large datasets, ensuring that the data is accurate and reliable. The position involves conducting data mining and analysis for various ad hoc projects, leveraging existing dashboards and basic data visualization techniques. The analyst will also support the design and maintenance of data and business intelligence applications that are developed internally. Effective communication is essential, as the analyst will need to convey findings and complex analytical solutions to the Reporting & Insights management team. The role requires rigorous quality assurance steps to deliver high-quality work products and the ability to incorporate ongoing feedback from stakeholders into existing dashboards and analyses. The analyst will be expected to understand and utilize available tools to address evolving business problems and perform other duties as assigned.