Customer Service / Operations Assistant

$32,000 - $40,000/Yr

Confidential - Tampa, FL

Full-time - Entry Level

Tampa, FL

About the position

The Customer Service / Operations Assistant position at a local construction company in Tampa, FL, is designed for a bilingual professional who excels in customer service and operational support. The role involves managing customer interactions, scheduling, and various administrative tasks, all while maintaining a positive and efficient work environment.

Responsibilities

• Provide excellent customer service and handle multiple phone lines in a fast-paced environment.
• Manage daily schedules and dispatch contractors effectively.
• Schedule appointments and conduct quality control calls to customers.
• Perform various office administrative duties including updating Excel and QuickBooks.
• Manage office supplies and vendor relationships.

Requirements

• Proven experience in customer service, preferably in a home-service oriented company.
• Bilingual in English and Spanish.
• Strong phone and computer skills, including proficiency in MS Office and QuickBooks.
• Ability to multi-task and pay attention to detail.
• Dependable and reliable with a strong work ethic.

Nice-to-haves

• College degree and office experience.
• Experience working in a small office environment.

Benefits

• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance
• Opportunities for advancement
• Monthly bonuses