Customer Service Operations Associate-Service Contracts

$46,114 - $72,072/Yr

Agilent Technologies - Wilmington, DE

Full-time

Remote - Wilmington, DE

Computer and Electronic Product Manufacturing

About the position

The Service Contracts Customer Service Operations Associate plays a crucial role in providing exceptional customer service to clients in the United States and Canada. This position involves collaborating with a global internal team in a fast-paced and diverse work environment, taking ownership of tasks, and ensuring customer satisfaction throughout the quote to cash cycle.

Responsibilities

• Take ownership to resolve issues throughout the quote to cash cycle.
• Activate service contracts.
• Perform systemization modifications.
• Make amendments to active service contracts.
• Research billing and invoice inquiries.
• Grow and maintain customer relationships.
• Interact with customers and coworkers via email, phone, and chat.
• Adopt/apply a continuous improvement mindset by identifying improvement opportunities and driving implementation.

Requirements

• Associate degree, certification or combination of education and experience.
• Customer service experience and a strong interest in working directly with customers is preferred.
• Ability to work 11:30am to 8pm (eligible for a shift differential).
• Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint.
• Strong math, communication and organizational skills.
• SAP/CRM experience preferred.
• Ability to maintain a positive attitude and exceed customer expectations.
• Capable of clearly conveying messages to diverse audiences.
• Able to establish and maintain strong relationships.
• Manage time effectively in a fast-paced environment.
• Strong organizational skills and detail-oriented.
• The ability to adapt to various customer situations and diverse personalities.
• Ability to address complex issues that are in the best interest of the customer and the company.
• Positively handle stress that is typical in a customer service environment.

Benefits

• Eligibility for bonus, stock and benefits.