Customer Service Operations Manager Remote

Pro Worldwide Logistics Inc. - Jersey City, NJ

Full-time - Mid Level

Jersey City, NJ

About the position

The Customer Service/Operations Manager will oversee import operations for a freight forwarding company, ensuring efficient management of day-to-day activities. This remote position requires a professional with a strong background in import operations and a proven ability to lead teams in a high-pressure environment.

Responsibilities

• Lead and manage the operations team focused on import activities.
• Handle documentation related to import operations.
• Coordinate with shipping lines, trucking companies, and warehouses.
• Ensure customer satisfaction by maintaining a customer-driven approach.
• Manage day-to-day operations effectively under pressure.

Requirements

• Minimum 5 years of management experience in import operations.
• Proven track record of leading an operations team.
• Experience in handling imports in the freight forwarding industry.
• Familiarity with documentation handling and logistics processes.
• Technologically savvy with the ability to adapt to new systems.