Customer Service Operations Manager Remote

Pro Worldwide Logistics Inc. - Yonkers, NY

Full-time - Mid Level

Yonkers, NY

About the position

The Customer Service/Operations Manager will oversee import operations for a freight forwarding company, ensuring efficient management of day-to-day activities. This remote position requires a professional with a strong background in import operations and a proven ability to lead teams in a high-pressure environment.

Responsibilities

• Oversee day-to-day import operations and ensure efficient workflow.
• Lead and manage the operations team to achieve performance goals.
• Handle documentation related to import processes.
• Coordinate with shipping lines, trucking companies, and warehouses.
• Ensure customer satisfaction by addressing inquiries and resolving issues promptly.
• Maintain a professional attitude and foster a positive work environment.

Requirements

• Minimum 5 years of management experience in import operations.
• Proven track record of leading an operations team.
• Experience in handling imports in the freight forwarding industry.
• Familiarity with documentation handling and logistics processes.
• Ability to work in a high-pressure environment.
• Technologically savvy with the ability to adapt to new systems.