Customer Service Operations Manager Remote

Pro Worldwide Logistics Inc. - Syracuse, NY

Full-time - Mid Level

Syracuse, NY

About the position

The Customer Service/Operations Manager will oversee import operations for a freight forwarding company, ensuring efficient handling of documentation and coordination with shipping lines, trucking companies, and warehouses. This remote position requires a strong leader with a customer-driven approach and the ability to thrive in a high-pressure environment.

Responsibilities

• Lead and manage the operations team in import operations.
• Handle day-to-day operations and documentation related to imports.
• Coordinate with shipping lines, trucking companies, and warehouses.
• Ensure customer satisfaction through effective service delivery.
• Maintain a professional attitude and foster a positive work environment.

Requirements

• Minimum 5 years of management experience in import operations.
• Proven track record of leading an operations team.
• Experience in handling imports in the freight forwarding industry.
• Technologically savvy with the ability to adapt to new systems.
• Ability to work in a high-pressure environment.