Customer Service Ops Manager

$55,000 - $55,000/Yr

GAT Airline Ground Support - Savannah, GA

Full-time - Mid Level

Savannah, GA

Support Activities for Transportation

About the position

The Customer Service Ops Manager at GAT Airline Ground Support is responsible for overseeing the operations of frontline team members to ensure a high-performing and safe environment while delivering exceptional customer service. This role requires effective workforce management, compliance with regulations, and fostering a positive team culture in a fast-paced setting.

Responsibilities

• Coordinate ramp assignments for frontline team members to dynamically work flights at gates.
• Lead the airport team to perform their work safely and efficiently, complying with Federal, state, and local regulations.
• Provide exceptional support to frontline team members to help them deliver superior customer service.
• Coach and mentor frontline team members in skill development and company culture behaviors.
• Promote an environment of mutual respect and trust among team members.
• Establish and maintain effective relationships with internal and external customers, fostering compassion and integrity.
• Provide direction and support to enable the team to achieve high performance.
• Assess operational conditions to ensure corporate and local scorecard metrics are met through collaboration.

Requirements

• Strong understanding of Airline Customer Service Operations.
• Must be at least 18 years of age.
• Basic computer experience (6 months+) and typing speed of at least 35 words per minute.
• 4-year college degree in a relevant field strongly preferred or equivalent experience.
• High school diploma, GED, or equivalent work experience.
• High degree of attention to detail.
• Ability to read, fluently speak, and understand the English language.
• Good communication skills and a friendly, outgoing personality.

Benefits

• Full-time position with a salary of $55,000 per year.