Customer Service/Order Entry Specialist

$43,680 - $47,840/Yr

Awt Labels & Packaging - Minneapolis, MN

Full-time

Minneapolis, MN

501-1,000 employees

Printing and Related Support Activities

About the position

AWT Labels & Packaging is seeking a Customer Service/Order Entry Specialist to join their Minneapolis Customer Service department. This role is crucial for ensuring accurate and efficient entry of customer orders into the ERP system, while also providing support and communication throughout the order process. The specialist will handle customer requests, monitor inventory levels, and assist with various administrative tasks, contributing to the overall customer service experience.

Responsibilities

• Review incoming orders for completeness and accuracy against estimate and job plan and initiates job order entry.
• Communicates ship dates, job status, job changes, price changes, and discrepancies.
• Provide general customer service to both internal departments and external customers.
• Daily filing, invoice preparation and archiving.
• Monitor customer inventory levels and replenish/release as needed.
• Monitor open job reports, process, and communicate changes to existing jobs as needed.
• Rotational coverage for front desk including monitoring and ordering office supplies, greeting visitors, distribution of daily mail and overhead phone coverage.
• Initiate resolution plan with identified quality issues.
• Data collection and report generation for customers as requested.
• Assist customer service/sales with special projects as needed.
• Participates in the quality and process improvement initiatives as appropriate.

Requirements

• High school diploma or equivalent GED; secondary schooling or printing background helpful; Bachelor's Degree preferred, but not required.
• Some CSR background helpful, but not required; computer training or experience.
• Excellent people skills and phone presence, professional attitude, and appearance.
• Proficient with Microsoft Word, Excel, and Outlook software.
• Good attention to detail; accurate with numbers and information and documentation.
• Timeline management, ability to multi-task, organize and prioritize work to meet deadlines.
• Ability to work independently or in a team environment.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance