customer service/order processing specialist

$47,840 - $54,080/Yr

Randstad - Melville, NY

Full-time - Entry Level

Melville, NY

Administrative and Support Services

About the position

The Customer Service/Order Processing Specialist plays a crucial role in supporting clients and enhancing the company's brand as a leading provider in the manufacturing industry. This position involves managing customer inquiries, processing orders, and collaborating with the sales team to ensure customer satisfaction and loyalty.

Responsibilities

• Manage all aspects of customer inquiries and requests including product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and order status.
• Handle requests for domestic and international customers.
• Work closely with the sales team to support customer needs.
• Assist in organizing freight requirements for international shipments.
• Provide information regarding products and promotional opportunities to customers.
• Communicate with clients via phone and email using proper etiquette.
• Maintain established performance levels set by the company.
• Build rapport and trust with clients to maximize customer loyalty.
• Demonstrate competency in products and services offered by the company.
• Continue to improve product knowledge and customer service skills.

Requirements

• 2 years of experience in customer service or account management.
• Experience with order entry, processing, and management.
• Prior experience using ERP software is required.

Nice-to-haves

• Industry experience is preferred but not required.

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution