Customer Service Order Puller

Ganahl Lumber - Los Angeles, CA

Full-time

Los Angeles, CA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Customer Service Order Puller is responsible for receiving and processing incoming and outgoing orders for materials and merchandise to meet customer requests. The role emphasizes hospitality and aims for 100% customer satisfaction, ensuring that orders are accurate and complete while maintaining a safe and clean work environment.

Responsibilities

• Verify customer and order information for correctness, checking it against previously obtained information as necessary
• Receive and respond to customer orders as required
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
• Recommend merchandise or services that will meet customer's needs
• Inspect outgoing work for compliance with customers' specifications
• Check inventory system to determine availability of requested merchandise
• Notify appropriate departments when supplies are low, or when orders would deplete available supplies
• File copies of orders received, or post orders on records as required
• Maintain proficiency in all organizational safe working policies and practices
• Maintain a safe and clean work environment
• Perform other related duties as assigned
• Adhere to company policies and work requirements

Requirements

• The ability to read, write, understand, and relay written and verbal instructions
• The ability to operate various hand and power tools when needed
• The ability to operate various types of material handling equipment including hand trucks, pallet jacks, and forklifts when needed
• High school diploma or equivalent
• 6 months of related experience preferred