Customer Service Partner

$52,000 - $56,160/Yr

Sealed Air - Santa Fe Springs, CA

Full-time - Entry Level

Remote - Santa Fe Springs, CA

10,001+ employees

Plastics and Rubber Products Manufacturing

About the position

The Customer Service Partner at Sealed Air is responsible for processing customer orders efficiently and accurately, managing customer expectations, and promoting sales through up-selling and cross-selling. This role requires building strong relationships with key customers, handling communications, resolving complaints, and continuously improving service delivery. The position is based in Santa Fe Springs, CA, and requires in-person attendance for meetings and training at least two days a week during core working days.

Responsibilities

• Process all customer orders efficiently and accurately, including special instructions.
• Advise customers of any changes or impacts on their expectations regarding orders.
• Run and follow up on Day-In-The-Life reports to ensure the order-to-payment process is fulfilled.
• Build relationships with key customers to manage requests for mutual benefit.
• Handle all incoming communications related to customer needs and expectations.
• Act as a point of reference for the Sales Teams regarding order process and distribution issues.
• Attend meetings to identify service improvement opportunities and communicate Customer Service KPIs.
• Communicate with Account Managers to ensure visibility of key customer issues.
• Record, take ownership, and resolve customer complaints in line with company KPIs.
• Identify and resolve the root cause of errors to prevent recurrence.
• Attend relevant training courses to develop skills and knowledge of Sealed Air's products.
• Assist with other areas of the business as required, providing backup support for team members.
• Play an active role in company change processes through positive communication.
• Make recommendations and implement improvements to existing processes and communication.
• Keep the Supervisor updated on account progress and customer service issues.

Requirements

• High School Diploma or equivalent required; Associate/Bachelor's degree preferred.
• 3 to 5 years relevant work experience in a Customer Service function preferred.
• Accurate keyboarding skills.
• High-speed internet access for work from home capabilities.

Nice-to-haves

• Excellent organizational, prioritization, and multi-tasking skills.
• Computer literacy (SAP, Microsoft Office, Gmail, and Google Docs).
• Flexibility with work hours to cover different time zones.
• Ability to adapt to change and handle it easily.
• Team player with a friendly disposition and high energy.
• Exceptional written and verbal communication skills.
• Calm and rational thinker able to work under pressure.
• Ability to manage internal/external customers under stress.
• Willingness to learn and high attention to detail.
• Self-motivated with the ability to take on additional responsibilities.
• Desire to challenge current processes for improvement.
• Strong analytical skills and adept at problem-solving.

Benefits

• Competitive pay rates based on location.
• Flexible work environment with core in-office requirements.