Customer Service Phone Representative

$37,211 - $39,728/Yr

Kayman Direct - Greeley, CO

Part-time,Full-time - Entry Level

Greeley, CO

Administrative and Support Services

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, scheduling appointments, and resolving complaints. Ideal candidates will possess strong communication skills and a passion for helping others.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or text
• Provide accurate information regarding products and services
• Assist customers with appointments, modifications, and cancellations
• Resolve customer complaints and issues in a professional manner
• Maintain detailed records of customer interactions and transactions through data entry
• Collaborate with team members to enhance the overall customer experience
• Promote additional products or services as appropriate to meet customer needs
• Uphold company policies and procedures while ensuring compliance with industry standards

Requirements

• Proven experience in customer service or support roles is preferred
• Strong phone etiquette and communication skills in English; bilingual candidates (Spanish) are highly desirable
• Familiarity with call center operations is a plus
• Ability to handle high call volumes while maintaining professionalism
• Proficient in data entry with attention to detail
• A positive attitude and willingness to learn are essential for success in this role

Benefits

• On-the-job training