Customer Service Professional-58K

AppleOne - Montebello, CA

Full-time - Entry Level

Montebello, CA

Administrative and Support Services

About the position

The customer service professional will be responsible for responding to customer inquiries and assisting with order placements, modifications, and cancellations. This role is crucial in maintaining high-quality client services while upholding company policies and procedures. The position offers a flexible work schedule and is part of a busy law firm that values customer satisfaction and collaboration among team members.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with order placements, modifications, and cancellations.
• Maintain detailed records of customer interactions in the database.
• Collaborate with team members to improve customer service processes.
• Uphold company policies and procedures while delivering high-quality client services.

Requirements

• Minimum of 3 years of customer service experience.
• Strong communication skills, both verbal and written.
• Ability to maintain detailed records and manage customer interactions effectively.

Nice-to-haves

• Experience in a law firm or legal environment.
• Familiarity with customer service software and databases.

Benefits

• Full benefits package including major medical, dental, and vision insurance.
• 401k retirement plan.
• Flexible work schedule.
• Catered lunch on Fridays.