About the position
The City of Plant City is seeking a temporary Customer Service Professional to provide advanced customer service work, primarily focused on responding to utility billing inquiries and complaints. This position is essential in ensuring that residents receive accurate and timely information regarding their water, sewer, and garbage services. The role involves direct interaction with customers, both over the phone and in person, to assist with various service-related requests. The Customer Service Professional will be responsible for creating new accounts, processing terminations, and managing service orders using specialized software applications. Additionally, the position requires the ability to make adjustments to utility accounts that may have discrepancies due to leaks or errors, ensuring that all customer accounts are accurate and up-to-date. In this role, the individual will prepare various forms, reports, and letters as needed for effective communication with customers and other departments. The Customer Service Professional will also conduct research to maintain department records and will be responsible for collecting payments, processing cash reports, and potentially acting as a lead cashier to verify cash transactions. The position requires the use of advanced metering analytics to perform data extractions and diagnostics, which is crucial for maintaining the integrity of utility services. The successful candidate will possess strong organizational skills and the ability to handle customer complaints professionally. This role is vital for maintaining the high standards of customer service expected by the City of Plant City, and it offers an opportunity to contribute positively to the community by ensuring that residents have access to essential services and support.
Responsibilities
- Interact with customers via phone or in-person to provide information on water, sewer, and garbage services.
- Create new accounts, process terminations, and manage service orders using software applications.
- Make adjustments for utility accounts with leaks or errors.
- Prepare forms, reports, and letters for communication purposes.
- Conduct research to maintain department records accurately.
- Collect payments and process cash reports, ensuring accuracy in transactions.
- May perform lead cashier duties to verify cash reports and assist as needed.
- Process requisitions for purchase orders, invoices, and related paperwork.
- Interact with various utility departments to facilitate service delivery.
- Utilize advanced metering analytics for data extraction and diagnostics.
Requirements
- High school diploma or GED.
- Three years of experience in customer service work.
- Proficiency in Microsoft Word and Excel.
- Strong organizational skills and experience in complex filing systems.
- Ability to communicate professionally with customers and handle complaints effectively.
- Ability to type at least 45 words per minute.
- Knowledge of customer service operations and billing policies.
Benefits
- Temporary position with a pay rate of $18.23 per hour.
