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Customer Service Professional
Cambia - Lewiston, ID
posted 3 months ago
About the position
The Customer Service Professional I role at Cambia is designed for individuals who are passionate about serving others and thrive in a collaborative environment. This position involves acting as a bridge between Cambia and its members, providing guidance on benefits, claims, and eligibility while advocating for members' needs. After a comprehensive training period, employees can work remotely or in a hybrid model, contributing to a mission-driven culture focused on making health care easier and lives better.
Responsibilities
- Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility.
- Advocate for members by tracking down answers to complex questions and seeking support when needed.
- Conduct necessary research to find answers when immediate solutions are not available.
- Tailor communications to meet each caller's unique needs and ensure satisfaction.
- Identify and address potentially difficult issues proactively before they arise.
- Collaborate with team members and seek opportunities for skill improvement through feedback and learning.
Requirements
- High school diploma or equivalent.
- 6 months of customer service call center experience or equivalent experience in a related field with extensive customer contact.
- Proficient PC skills and ability to navigate multiple applications during calls.
- Ability to apply mathematical concepts and calculations.
- Excellent multitasking skills under pressure.
- Resilience, patience, and a positive attitude in challenging situations.
- Clear, concise, and empathetic communication skills.
- Proactive problem-solving skills and ability to ask insightful questions.
- Sound decision-making and flexibility in a fast-paced environment.
- Ability to handle sensitive and confidential information with discretion.
Nice-to-haves
- Knowledge of medical terminology and coding.
Benefits
- Medical, dental, and vision coverage for employees and their eligible family members, including mental health benefits.
- Annual employer contribution to a health savings account.
- Generous paid time off varying by role and tenure, in addition to 10 company-paid holidays.
- Market-leading retirement plan with a company match on employee 401(k) contributions and potential discretionary contributions.
- Up to 12 weeks of paid parental time off after 12 months of continuous service.
- Award-winning wellness programs that reward participation.
- Employee Assistance Fund for those in need.
- Commute and parking benefits.
