Customer Service Program Specialist 1

$68,401 - $86,056/Yr

State of New York

Full-time - Entry Level

Remote

Executive, Legislative, and Other General Government Support

About the position

The Customer Service Program Specialist 1 position at the New York State Insurance Fund involves providing administrative support and coordinating various business functions. The role is essential for ensuring smooth operations within the office, including managing supplies, scheduling, and assisting with onboarding new staff. This position is permanent and full-time, with opportunities for telecommuting.

Responsibilities

• Handling administrative duties.
• Coordinating with business units.
• Scheduling conference rooms and conference center facilities.
• Managing supplies, visitor and badging programming, and issuing ID cards.
• Overseeing alarm and security operations.
• Facilitating vendor interactions and coordinating needs with management and maintenance.
• Providing location support for administrative projects.
• Assisting HR with onboarding new staff.
• Maintaining the location seating chart.
• Facilitating workstation assignments.

Requirements

• Six years of business experience, including four years of customer service experience; OR
• An associate's degree and four years of business experience, including two years of customer service experience; OR
• A bachelor's degree and two years of customer service experience; OR
• A master's degree or Juris Doctor (JD) and one year of customer service experience.

Benefits

• Competitive Compensation.
• Future Career Growth Potential.
• Open and Supportive Team-Based Environment.
• Plentiful Vacation, Personal, and Sick Leave Accruals.
• Paid State and Federal Holidays.
• Full Medical, Vision, and Dental.
• Retirement Options.
• Possibility of Telecommuting, Flextime, and Alternative Work schedules.