Customer Service Project Coordinator

Mw Industries - Fairfield, NJ

Full-time

Fairfield, NJ

Computer and Electronic Product Manufacturing

About the position

The Customer Service Project Coordinator will serve as the primary liaison for key customers, playing a crucial role in generating lead opportunities and providing essential support to both the Customer Service and Sales teams. This position is vital in maintaining the company's reputation for delivering superior customer service. The coordinator will be responsible for ensuring organized order entry and swift issue resolution, which are critical to customer satisfaction and retention. In this role, the coordinator will input assigned customer purchase orders and maintain a comprehensive quote log. They will verify customer orders and shipping dates to ensure accuracy, track shop orders both in-house and at secondary locations, and communicate updates to relevant stakeholders. The coordinator will also review Requests for Quotations (RFQs) to assess the company's capabilities and forward them to the appropriate site. Additionally, they will research specifications as needed, providing details such as diameter, length, and material type to the manufacturing site. The coordinator will complete special projects assigned by the Customer Service Manager, creating spreadsheets to track information for each project. Timely follow-up on outstanding RFQs and orders is essential, as is participation in weekly meetings with the supervisor to discuss action items and provide updates. The coordinator will maintain accurate customer accounts, ensuring that shipping addresses, costs, and other pertinent information are up to date. They will also assist in answering and routing incoming calls, further enhancing the customer service experience.

Responsibilities

• Serve as the main point of contact for key customers.
• Generate lead opportunities and support the Customer Service and Sales team.
• Ensure organized order entry and quick issue resolution.
• Input assigned customer purchase orders and maintain quote log.
• Verify customer orders and ship dates for accuracy.
• Track shop orders in-house and at secondary locations, communicating updates appropriately.
• Review RFQs for capabilities and forward to the appropriate site.
• Research and pull specifications as needed, providing diameter, length, and material type to the manufacturing site.
• Complete special projects assigned by the manager and create spreadsheets to track information.
• Follow up on outstanding RFQs and orders in a timely manner.
• Participate in weekly meetings with the supervisor to discuss action items and updates.
• Maintain complete and accurate customer quotes in Visual.
• Create and implement lead-generating communication to customers via email, and communicate leads to the sales team.
• Maintain customer accounts with accurate shipping addresses, costs, and other pertinent information.
• Assist in answering and routing incoming calls.

Requirements

• High School Diploma or GED equivalent required.
• 3-5 years of experience in a manufacturing customer service/sales role.
• 2-3 years of experience in project management.
• 1-2 years of experience in a role with marketing responsibilities.
• Strong verbal and written communication skills.
• Ability to read precision component blueprints (preferred).
• Excellent organizational and multitasking skills.
• Versatile and resourceful with the ability to work under strict deadlines.
• Proficient in Microsoft Office.
• Detail-oriented with prior experience on an ERP and CRM system.