Customer Service Project Coordinator

Lakeside Book Company - Menasha, WI

Full-time - Entry Level

Menasha, WI

About the position

The Customer Service Project Coordinator at Lakeside Book Company plays a vital role in ensuring smooth operations between customers and the production team. This position requires strong organizational skills, problem-solving abilities, and effective communication to manage work orders and customer inquiries efficiently.

Responsibilities

• Serve as the primary contact for customer inquiries and issue resolution.
• Calculate pricing for completed work orders and input data into Excel.
• Gather essential customer job details and prepare operational work orders.
• Close out work orders and ensure accurate billing by matching paperwork.
• Support Account Managers and provide backup assistance as needed.
• Review routing guides for accuracy in the system.
• Handle freight-related inquiries and ensure timely resolutions.
• Collaborate with various departments to troubleshoot issues and identify root causes.

Requirements

• Proficiency in Microsoft Word and Excel.
• Experience in customer service.
• Ability to lift and carry up to 20 lbs.

Nice-to-haves

• Knowledge of freight processes is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance