Customer Service/ Project Manager

$41,600 - $45,760/Yr

Wcp Solutions - Kent, WA

Full-time - Entry Level

Kent, WA

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service/Project Manager position at WCP Solutions involves leading customer orders in the Envelope Division, ensuring excellent customer service and collaboration with suppliers and sales teams to deliver high-quality products. The role offers a consistent schedule with opportunities for overtime, allowing for a work-life balance while contributing to the company's success.

Responsibilities

• Provide excellent customer service through effective phone etiquette and timely follow-up on customer inquiries.
• Prepare proposals for envelope manufacturing projects in collaboration with account managers and the operations team.
• Advise customers on product trends and new offerings while adhering to their budgets and timelines.
• Manage inventory and upcoming orders, addressing product delays or change orders as necessary.
• Complete daily production tasks, ensuring accurate data entry and reporting paperwork.

Requirements

• Basic math skills and familiarity with measurement systems.
• Proficiency in Microsoft Office, particularly in invoicing and data entry.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills, with the ability to interact at all organizational levels.
• Ability to manage time effectively and maintain punctuality.

Nice-to-haves

• Experience in customer service roles with a focus on professionalism and confidentiality.
• Ability to work well under pressure and meet deadlines.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Paid Sick Time
• Parental Leave
• 401(k) matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Tuition Reimbursement
• Opportunities for advancement
• Employee referral program