Customer Service Quote Manager

Customer Service Quote Manager About Espey: Come join us at Espey, where we're shaping the future. As industry leaders in manufacturing high-quality power conversion solutions, we specialize in serving mission-critical military and rugged industrial sectors for use in the most harsh & severe environments. With over 90 years of experience, Espey is synonymous with innovation and reliability, providing essential power supplies and transformers that ensure the safety of our military personnel. As a publicly traded company on the NYSE (ESP), we're committed to excellence across all facets of our operation, from design and development to testing and manufacturing. Located in the vibrant city of Saratoga Springs, NY, just 30 minutes from the state capital and within easy reach of major metropolitan centers like New York City, Boston, and Montreal, Espey offers a unique opportunity to be part of something extraordinary. If you're ready to shape the future and embark on a fulfilling career adventure, join us at Espey. Let's build together! About the job: Embark on a new career journey to shape the future as an Espey Customer Service Quote Manager, where you will be part of a team crafting transformers & power supplies destined for military and industrial products. The Customer Service Quote Manager is responsible coordinating a world-class experience for our customers from quote through purchase order phases. This role is the glue that binds the Bids & Proposals team together, has direct interface with customers, and collaborates cross-functionally between teams. Unlock your leadership skills and customer service finesse by quoting products that protect today's military. Customer Service Quote Manager Key Responsibilities including, but not limited to: * Oversees and manages the creation, distribution, and tracking of sales quotes to customers * Works closely with the sales team, program management and customers to ensure that quotes are accurate, timely, and aligned with the company's pricing strategies * Initiates the internal quote process (RFQ) and acquires necessary information for accurate data submittal into Espey's ERP System Epicor. * Assigns tasks and establishes due dates for operations and engineering deliverables and enters them in into Epicor, the Enterprise Resource Planning (ERP) software system * Provides Security Screening on companies and individuals not listed as a Tier 1 company, in support of customer RFQs and orders. * Liaises between Espey and customers in acquiring all necessary drawings and documentation in support of RFQs * Leads the submittal of all engineering generated change orders associated with a product including securing appropriate internal approvals * Leads the customer returns for evaluation and repair including constant communication and the quoting of these repairs. * Initiates and schedules Cost and Price Review meetings in support of Espey quotes for customer RFQs. * Completes customer forms and provides requested information * Uses Customer Relations Management (CRM) software for entry and maintenance of Espey quotes in support of sales forecasting. * Ensures quotations are delivered with all requested and necessary information. * Interfaces with sales and program managers to ensure quoted value, probability of win and expected award dates are accurate in ERP and other electronic management systems * Maintains certifications and representation documents for customers. Performs other duties as assigned. Required Qualifications: * High School Diploma * Minimum 3 years' experience with inside sales or customer service * Minimum 3 years' experience with ERP systems * Must be US citizen with ability to secure a US Government security clearance; Applicants must meet eligibility requirements for access to export controlled data. * Travel is required and dependent on customer needs; up to 10% annually * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. * Ability to speak effectively before groups of customers or employees of organizations. * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. * Ability to apply concepts of basic algebra and interpret bar graphs. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. * The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, talk or hear. * The noise level in the work environment is typically moderate Preferred Qualifications: * Bachelor's Degree in Business Operations, engineering or equivalent * Experience in manufacturing or aerospace & defense industry * Experience with Epicor 11 ERP * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Attention to detail and commitment to quality and safety. * Excellent analytical and problem-solving skills, with keen attention to detail. * Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment. * Willingness to work flexible hours and overtime as required by production schedules. Perks at Espey: * Pay Rate Range $20.00 - $30.00, overtime eligible * Four - day work week * Medical, Dental, Vision, & Life insurance with Employee Assistance Program * Employee Stock Ownership Plan & 401K Retirement Plan * Flexible spending account & Health savings account * Tuition reimbursement * Direct, hands-on experience with products for the US military An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance * Work from home Shift: * 10 hour shift Work Location: In person