Lewisgale Hospital Alleghany - Low Moor, VA
posted 2 months ago
Part-time,Full-time - Entry Level
Low Moor, VA
10,001+ employees
Hospitals
About the position
As a Customer Service Registrar at LewisGale Hospital Alleghany, you will play a crucial role in ensuring timely and accurate patient registration. This position involves interviewing patients to gather necessary account information, verifying insurance coverage, and providing exemplary customer service. You will be part of a dedicated team that values community involvement and employee development.
Responsibilities
- Interview patients at workstation or at bedside to obtain all necessary account information.
- Provide exemplary customer service.
- Ensure charts are completed and accurate.
- Verify all insurance and obtain pre-certification/authorization.
- Calculate and collect patient liability amounts.
- Ensure that all necessary signatures are obtained for treatments.
- Process patient charts according to paperwork flow needs and established productivity standards.
- Interview incoming patients, relatives, or responsible individuals to obtain identifying and demographic information with insurance and financial information.
- Assign Insurance Plans (IPlans) accurately.
- Verify insurance benefits and determine pre-certification/authorization status via online or other resources.
- Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
- Obtain copies of necessary identification and insurance cards.
- Understand/explain policies regarding services, pricing, insurance billing, and payment of account.
Requirements
- 1 year of related experience preferred.
- Demonstrates proficiency in Microsoft Office applications required.
Benefits
- Comprehensive medical coverage with low copay options.
- Dental and vision benefits.
- Life and disability coverage.
- Flexible spending accounts.
- Supplemental health protection plans.
- Auto and home insurance.
- Identity theft protection.
- Legal counseling.
- Long-term care coverage.
- Moving assistance.
- Pet insurance.
- Free counseling services for emotional, physical, and financial wellbeing.
- 401(k) Plan with a 100% match on 3% to 9% of pay.
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
- Family support through fertility and family building benefits.
- Referral services for child, elder, and pet care.
- Consumer discounts through Abenity.
- Education assistance including tuition and student loan support.
- Colleague recognition program.
- Paid time off and family leave options.
