Customer Service Rep 1, Mobile Billing, Onsite - Portland, ME

$41,600 - $41,600/Yr

Spectrum - Portland, ME

Full-time - Entry Level

Portland, ME

5,001-10,000 employees

Telecommunications

About the position

The Customer Service Representative (CSR) role at Spectrum focuses on providing exceptional billing support to customers. This position is essential for maintaining customer satisfaction and involves handling inquiries, resolving issues, and building positive relationships with clients. CSRs work in a fast-paced call center environment, engaging with a diverse customer base and collaborating with management to address escalated issues.

Responsibilities

• Answer inbound phone calls from customers related to billing inquiries.
• Empathize with customers while accurately addressing their billing needs.
• Establish and grow professional relationships with Spectrum customers.
• Collaborate with management on customer issue escalations.
• Represent the company with professionalism and courtesy.

Requirements

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak, and understand English.
• 6+ months of customer service experience.
• 6+ months of experience working with computers and software applications.

Nice-to-haves

• Previous work in cable operations or a telecommunications call center.
• Technical skills in MS Office and typing.
• Strong communication, organization, time management, and problem-solving skills.

Benefits

• Generous $20 per hour starting pay.
• Paid training and coaching.
• Comprehensive benefits package.
• Supportive teams and opportunities for growth.