Customer Service Rep (100% Remote)

$60,000 - $60,000/Yr

StartCap - Kingsford, MI

Full-time - Entry Level

Remote - Kingsford, MI

About the position

The Customer Service Representative at StartCap plays a crucial role in providing exceptional support to clients seeking funding options for their businesses. This remote position focuses on assisting customers through their application processes, troubleshooting issues, and ensuring a seamless experience while promoting the company's financial services. The ideal candidate will be enthusiastic, empathetic, and resourceful, contributing to the mission of making funding accessible to startups and small businesses.

Responsibilities

• Provide exceptional customer support via phone, email, and chat to ensure clients understand their funding options and application processes.
• Troubleshoot and resolve customer issues efficiently with a positive and empathetic approach.
• Assist clients with their loan applications and help them navigate resources, explaining product benefits without overwhelming them with jargon.
• Gather customer feedback and relay it to the team for service and product improvement.
• Work closely with other departments, including funding specialists and tech support, to ensure seamless service for customers.
• Guide new customers through their initial setup, ensuring they feel confident and supported.

Requirements

• 1-2 years of experience in customer service or related roles, although training is available for the right individual.
• Strong written and verbal communication skills.
• Familiarity with business finance, start-up funding, or lending processes is a plus, but training can be provided.
• Ability to work independently and as part of a team.

Nice-to-haves

• Familiarity with CRM systems and live chat software.
• Detail-oriented with the ability to catch small details before they become problems.
• Empathy and patience in handling stressed or frustrated customers.

Benefits

• Flexible work environment allowing remote work.
• Growth opportunities as the company expands.
• Supportive team culture focused on mutual assistance.