Customer Service Rep (100% Remote)

$60,000 - $60,000/Yr

StartCap - Lufkin, TX

Full-time - Entry Level

Remote - Lufkin, TX

About the position

The Customer Service Representative at StartCap plays a crucial role in providing exceptional support to clients seeking funding options for their businesses. This remote position focuses on assisting customers through their application processes, troubleshooting issues, and ensuring a seamless experience while promoting the company's financial services.

Responsibilities

• Provide exceptional customer support via phone, email, and chat to ensure clients understand their funding options and application processes.
• Troubleshoot and resolve customer issues efficiently with a positive and empathetic approach.
• Assist clients with their loan applications and help them navigate resources, explaining product benefits without overwhelming them with jargon.
• Gather customer feedback and relay it to the team for service and product improvement.
• Work closely with other departments, including funding specialists and tech support, to ensure seamless service for customers.
• Guide new customers through their initial setup, ensuring they feel confident and supported.

Requirements

• 1-2 years of experience in customer service or related roles, although training is available for the right candidate.
• Strong written and verbal communication skills.
• Familiarity with business finance, start-up funding, or lending processes is a plus, but training can be provided.
• Ability to work independently and as part of a team.

Nice-to-haves

• Excellent communication skills with the ability to listen and understand clearly.
• Problem-solving mindset to view issues as puzzles to solve.
• Tech-savvy with familiarity in CRM systems and live chat software.
• Detail-oriented to catch small details before they escalate.
• Empathy and patience to handle stressed or frustrated customers.

Benefits

• Flexible work environment allowing remote work.
• Growth opportunities as the company expands.
• Supportive team culture focused on mutual assistance and customer service.