Customer Service Rep $18.50 at AMPM in Santa Rosa!

$38,480 - $39,000/Yr

Thorntons - Santa Rosa, CA

Part-time - Entry Level

Santa Rosa, CA

Gasoline Stations and Fuel Dealers

About the position

The Guest Service Representative (GSR) at Thorntons is responsible for providing exceptional customer service in a fast-paced environment. This role involves maintaining store standards, ensuring a clean and stocked shopping experience, and preparing fresh food while adhering to safety regulations. The GSR plays a key role in delighting guests and supporting store goals, contributing to a welcoming atmosphere for both team members and customers.

Responsibilities

• Deliver guest service with a 'how may I help you' attitude.
• Look for opportunities to delight guests and follow instructions from store management.
• Practice safe working habits that align with company safety rules.
• Advise store management of any maintenance or safety problems.
• Adhere to all applicable laws and regulations regarding restricted sales such as alcohol, tobacco, and lottery.
• Prepare fresh food while meeting and maintaining food safety requirements and standards.
• Obtain necessary food safety and handling certifications as required.
• Follow all cash handling procedures as outlined in the Cash Handling Policy.
• Ensure proper sale and accounting of money orders/lottery during shift.
• Accurately account for and document price overrides, store use of merchandise, voids, returns, and waste.
• Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
• Use suggestive selling techniques to suggest items to Guests that complement their purchases.
• Encourage Guest participation in the Refreshing Rewards loyalty program.
• Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans.
• Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
• Monitor and clean the fuel dispensers, parking lot, and grounds surrounding the store, including trash duties, in all-weather conditions.
• Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests.
• Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook.
• Embrace new company initiatives and technologies.
• Provide a craveable fresh food offering by maintaining PAR levels per store expectations.
• Perform additional duties as assigned.

Requirements

• 1 year of customer service experience required.
• Experience in cleaning and stocking.
• Knowledge of food safety and cash handling procedures.
• Entry-level retail sales experience.

Nice-to-haves

• Experience in convenience, restaurant, retail, or hospitality industries.
• Previous job titles such as Customer Service Representative, Cashier, Retail Sales Associate, Food Service, Crew Member, Shift Lead, Shift Supervisor, Assistant Manager, General Manager, Store Manager, and Restaurant Manager.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Flexible schedule