Thorntons - Santa Rosa, CA

posted 7 days ago

Part-time - Entry Level
Santa Rosa, CA
Gasoline Stations and Fuel Dealers

About the position

The Guest Service Representative (GSR) at Thorntons is responsible for providing exceptional customer service in a fast-paced environment. This role involves maintaining store standards, ensuring a clean and stocked shopping experience, and preparing fresh food while adhering to safety regulations. The GSR plays a key role in delighting guests and supporting store goals, contributing to a welcoming atmosphere for both team members and customers.

Responsibilities

  • Deliver guest service with a 'how may I help you' attitude.
  • Look for opportunities to delight guests and follow instructions from store management.
  • Practice safe working habits that align with company safety rules.
  • Advise store management of any maintenance or safety problems.
  • Adhere to all applicable laws and regulations regarding restricted sales such as alcohol, tobacco, and lottery.
  • Prepare fresh food while meeting and maintaining food safety requirements and standards.
  • Obtain necessary food safety and handling certifications as required.
  • Follow all cash handling procedures as outlined in the Cash Handling Policy.
  • Ensure proper sale and accounting of money orders/lottery during shift.
  • Accurately account for and document price overrides, store use of merchandise, voids, returns, and waste.
  • Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
  • Use suggestive selling techniques to suggest items to Guests that complement their purchases.
  • Encourage Guest participation in the Refreshing Rewards loyalty program.
  • Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans.
  • Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
  • Monitor and clean the fuel dispensers, parking lot, and grounds surrounding the store, including trash duties, in all-weather conditions.
  • Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests.
  • Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook.
  • Embrace new company initiatives and technologies.
  • Provide a craveable fresh food offering by maintaining PAR levels per store expectations.
  • Perform additional duties as assigned.

Requirements

  • 1 year of customer service experience required.
  • Experience in cleaning and stocking.
  • Knowledge of food safety and cash handling procedures.
  • Entry-level retail sales experience.

Nice-to-haves

  • Experience in convenience, restaurant, retail, or hospitality industries.
  • Previous job titles such as Customer Service Representative, Cashier, Retail Sales Associate, Food Service, Crew Member, Shift Lead, Shift Supervisor, Assistant Manager, General Manager, Store Manager, and Restaurant Manager.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Parental leave
  • Vision insurance
  • 401(k) matching
  • Flexible schedule
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