Customer Service Rep (B2B)

$58,240 - $64,480/Yr

PrideStaff - Champlin, MN

Full-time - Entry Level

Champlin, MN

Administrative and Support Services

About the position

The B2B Customer Service Representative will serve as a vital resource for customers, providing essential support in a fast-paced environment. This role involves resolving customer inquiries, processing requests, and generating additional sales, all while maintaining a friendly and professional relationship with clients. The position is designed for individuals who thrive in a dynamic setting and are motivated by delivering results.

Responsibilities

• Serve as the essential resource/partner for customers, meeting and exceeding their expectations.
• Support the sales staff by resolving customer inquiries and problems, processing customer requests for products, and preparing price quotes.
• Proactively generate additional sales to customers.
• Provide timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs, and delivery time.
• Process customer orders, changes, and/or returns per established department policies and procedures.
• Help create the customer experience by building and maintaining friendly and professional customer relationships.
• Compute price, discounts, shipping costs, and sales margins.
• Investigate and resolve routine requests and customer complaints such as product quality and missing or delayed shipments.

Requirements

• 3 years minimum of professional Customer Service B2B experience at a distributor
• High School Diploma or GED, Bachelor Degree a plus
• Desire to grow and advance career
• Good computer skills (Microsoft Excel, Outlook, and Word)
• Great at managing stress, ability to prioritize, handle over 150 emails/day, phone calls, constant interruptions
• Self-starter and a dogged problem solver, overcoming obstacles to get the job done
• Detail-oriented with database input and a strong sense of urgency
• Commute of 20 minutes or less to work
• Familiar with an ERP system a plus

Nice-to-haves

• Bachelor Degree

Benefits

• Family like culture
• Medical, Dental, Vision Benefits
• 401K Match
• Paid Time Off