Customer Service Rep -Bilingual Spanish $36,000/yr

$36,000 - $36,000/Yr

Unclassified - Walnut, CA

Full-time - Entry Level

Walnut, CA

About the position

The Customer Service Representative position is a vital role within our thriving organization in Walnut, focusing on providing exceptional support to the management and sales teams. The ideal candidate will be detail-oriented, bilingual in Spanish, and possess strong communication skills to assist clients effectively while maintaining a positive work environment.

Responsibilities

• Provide assistance to the Sales team and clients.
• Document discrepancies in order information accurately.
• Enter orders efficiently and accurately.
• Upsell products and handle inbound calls regarding product information, specifications, and pricing.
• Complete projects assigned by the Sales Manager, involving research and data compilation.
• Gather resources for comprehensive reports and presentations.
• Maintain professional phone etiquette and direct customer calls appropriately.
• Compose grammatically correct email correspondence with clients.
• Perform various clerical duties including entering and processing orders.

Requirements

• Bilingual in Spanish with the ability to read, write, and speak fluently.
• Typing speed of 35 WPM.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Recent experience with EXCEL and MAS 90 or AS400 within the last 2 years.
• Attention to detail in documenting discrepancies and entering orders.
• Business to business (B2B) sales experience required.
• Excellent time-management and organizational skills.

Nice-to-haves

• Associates Degree or higher preferred.
• 2-5 years of experience as a Customer Service Representative in a fast-paced environment.

Benefits

• Competitive salary of $36,000/year.
• Company pays 80% of medical, dental, and vision insurance for employees and their families after a 90-day probationary period.