Customer Service Rep / Call Center - Tinton Falls, NJ

$37,440 - $37,440/Yr

American Residential Services - Tinton Falls, NJ

Full-time - Entry Level

Tinton Falls, NJ

Specialty Trade Contractors

About the position

The Customer Service Representative (CSR) role at A. J. Perri involves providing exceptional customer service in a busy call center environment. The primary responsibilities include answering customer calls, scheduling service appointments, and managing customer inquiries efficiently. This position is crucial for maintaining customer satisfaction and ensuring smooth operations within the company.

Responsibilities

• Answer customer calls in a busy call-center environment.
• Schedule customer service appointments.
• Enter data into a computer system.
• Respond to customer queries in a timely manner.
• Make outbound calls regarding appointment scheduling for maintenance agreements.

Requirements

• Strong customer service and communication skills.
• Ability to multi-task and work under pressure in a fast-paced environment.
• Reliability and ability to work a 40-hour week, including weekends.
• Availability to work between 11:00am - 8:00pm.
• Strong organizational skills and a sense of urgency.
• Prior experience in a call center is a huge plus.

Nice-to-haves

• Experience in a similar customer service role.
• Familiarity with HVAC or plumbing services.

Benefits

• Low-Cost Health Insurance Plans starting at $5 a week.
• Free 24/7 Virtual Telemedicine Services from the first day of employment.
• Enhanced Dental Insurance options.
• Pet Insurance Plan.
• Legal Insurance Plan available.
• 401(k) with weekly match contribution.
• 13 PTO Days + 8 Paid Holidays.
• Company-paid life insurance policy.
• Short-term and long-term disability insurance.
• Discount Programs with partnered accounts.