Customer Service Rep / Call Center - Tinton Falls, NJ

$37,440 - $37,440/Yr

Ars Corporation Ltd - Tinton Falls, NJ

Full-time - Entry Level

Tinton Falls, NJ

Machinery Manufacturing

About the position

The Customer Service Representative (CSR) role at A.J. Perri involves providing exceptional service in a busy call center environment. The CSR will handle customer inquiries, schedule appointments, and ensure customer satisfaction while managing multiple tasks efficiently. This position is crucial for maintaining the company's reputation for quality service in HVAC and plumbing over the past 50 years.

Responsibilities

• Answer customer calls in a busy call-center environment.
• Schedule customer service appointments.
• Enter data into the computer system.
• Respond to customer queries in a timely manner.
• Make outbound calls regarding appointment scheduling for maintenance agreements.

Requirements

• Strong customer service and communication skills.
• Ability to multi-task and work under pressure in a fast-paced environment.
• Reliability and ability to work a 40-hour week, including weekends.
• Availability to work between 11:00am - 8:00pm.
• Strong organizational skills and a sense of urgency.
• Prior experience in a call center is a huge plus.

Benefits

• Low-Cost Health Insurance Plans starting at $5 a week.
• Free 24/7 Virtual Telemedicine Services from the first day of employment.
• Enhanced Dental Insurance options.
• Pet Insurance Plan available.
• Legal Insurance Plan available.
• 401(k) with weekly match contribution.
• 13 PTO Days + 8 Paid Holidays.
• Company-paid life insurance policy.
• Short-term and long-term disability insurance options.
• Discount Programs with partnered accounts.