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Customer Service Rep-Closer
$35,963 - $38,064/Yr
Planet Fitness - Baseline Fitness - Denver, CO
posted about 2 months ago
Part-time,Full-time
Denver, CO
5,001-10,000 employees
About the position
The Customer Service Representative - Closer role at Planet Fitness focuses on driving new member sales while ensuring a positive experience for existing members. This position involves engaging with potential members, managing front desk operations, and addressing member service inquiries, all while maintaining a clean and welcoming environment in the club.
Responsibilities
- Greet and meet potential members, providing an excellent customer experience.
- Handle all front desk related tasks, including information calls and checking members in.
- Sign up new members and take potential members on tours of the facility.
- Manage changes to members' accounts as needed.
- Facilitate member service issues and questions, forwarding them to the Club Manager or Assistant Manager when necessary.
- Help maintain the neatness and cleanliness of the club.
Requirements
- Strong customer service skills.
- Basic computer proficiency.
