Customer Service Rep/Content Moderator

$40,560 - $40,560/Yr

TEKsystems - Las Vegas, NV

Full-time - Entry Level

Las Vegas, NV

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Customer Support Representative/Content Moderator at TEKsystems, you will play a crucial role in ensuring customer satisfaction by responding to inquiries, moderating content, and troubleshooting issues. This position requires effective communication and problem-solving skills to handle customer interactions across various channels while maintaining compliance with content standards.

Responsibilities

• Respond to inquiries promptly across multiple channels.
• Investigate potential fraud and escalate issues as needed.
• Moderate user-generated content for compliance.
• Troubleshoot customer issues and provide effective solutions.
• Document customer interactions accurately.

Requirements

• 1 year of customer service or content moderation experience
• Familiarity with content moderation and compliance standards is a plus.
• Strong communication and problem-solving skills.
• Positive attitude and eagerness to learn.
• Proficiency in Google Workspace is a plus.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)