Customer Service Rep - Hattiesburg, MS

Lincare - Hattiesburg, MS

Full-time - Entry Level

Hattiesburg, MS

Ambulatory Health Care Services

About the position

The Customer Service Representative (CSR) at Lincare Holdings plays a crucial role in facilitating patient care by working directly with medical professionals and chronic patients. This position emphasizes advocacy for patients and aims to provide outcome-based solutions while fostering a culture of success and promotion within the organization.

Responsibilities

• Provide outcome-based solutions for physician referral sources and existing patient population.
• Submit new orders and monitor their completion, from initiation to setup, working closely with clinical, sales, and service departments.
• Prepare and analyze the billing and setup paperwork for patient services.
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
• Recommend potential products or services to management by collecting patient information and analyzing customer needs.
• Actively participate in the training of new customer service and sales personnel.

Requirements

• Experience in customer service, preferably in a healthcare setting.
• Strong communication skills to interact with medical professionals and patients effectively.
• Ability to analyze customer needs and provide appropriate solutions.

Nice-to-haves

• Familiarity with medical billing and coding processes.
• Experience in training or mentoring new staff.

Benefits

• Opportunities for career advancement and promotion.
• A supportive work environment that rewards success.