Opti Staffing Group - Anchorage, AK
posted about 2 months ago
Full-time - Entry Level
Anchorage, AK
Administrative and Support Services
About the position
The Customer Service Representative (Health & Welfare) role is focused on providing exceptional support and assistance to clients in the health and welfare sector. This position involves addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction among clients. The representative will play a crucial role in maintaining positive relationships with customers and contributing to the overall success of the organization.
Responsibilities
- Provide excellent customer service to clients in the health and welfare sector.
- Address customer inquiries and resolve issues promptly and effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist in the development of customer service policies and procedures.
Requirements
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in a customer service role, preferably in health and welfare.
- Strong communication and interpersonal skills.
- Ability to handle difficult situations with professionalism and empathy.
- Proficient in using customer service software and tools.
Nice-to-haves
- Experience in the health and welfare industry.
- Bilingual skills are a plus.
- Familiarity with health insurance policies and procedures.
Benefits
- Health insurance coverage.
- Paid time off and holidays.
- Retirement savings plan options.
