Promptcare Companies - King of Prussia, PA
posted about 1 month ago
Full-time - Entry Level
Hybrid - King of Prussia, PA
Ambulatory Health Care Services
About the position
PromptCare is seeking a highly motivated and skilled Customer Service Representative to join our team. This role focuses on providing exceptional customer service in the high-tech respiratory industry, specifically in resupply. The representative will process inbound orders and assist patients through various communication channels, ensuring proficient handling of insurance data collection and verification.
Responsibilities
- Accurately and efficiently process Durable Medical Equipment (DME) sales orders for tracheostomy and ventilator dependent patients.
- Verify insurance and update patient files, including demographics, insurance, and benefit information.
- Manage patient prescriptions and request prior authorization if necessary to fill the order.
- Communicate with patients and providers via telephone, email, and web portals.
- Develop working knowledge of Brightree, MedForce, Microsoft Office, MS Teams, McKesson VerbalCare, and other applications.
- Document and input new referrals and subsequent patient admissions from start to finish, following PromptCare's policies and procedures.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent.
- Associate degree or some college preferred.
- Work experience in a Respiratory Home Durable Medical Equipment company is strongly preferred.
- Good PC skills, especially with MS Office suite.
Nice-to-haves
- Some college education in a relevant field.
- Experience in customer service.
Benefits
- Paid holidays
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Referral program
- Lunch & learns
