CUSTOMER SERVICE REP II - SSC

Mohawk Industries - Carrollton, TX

Full-time - Entry Level

Carrollton, TX

Textile Product Mills

About the position

The Customer Service Representative II at Dal-Tile plays a crucial role in ensuring effective communication and coordination between the company and its customers. This position focuses on providing high-quality service and support, processing sales orders, and resolving customer inquiries in a fast-paced call center environment.

Responsibilities

• Provide customer account management including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
• Handle a high volume of inbound calls using Automated Call Distribution (ACD).
• Key in orders, process faxes, and prepare reports.
• Interface with various internal teams and Sales Service Centers (SSCs) to address customer inquiries and order issues from entry to delivery.
• Respond to customer needs and inquiries promptly.
• Participate in special projects and perform additional duties as required.

Requirements

• High School Diploma or GED equivalency is required.
• 2 or more years of call center or customer service experience.
• Focus on customer account management preferred.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement