CUSTOMER SERVICE REP II - SSC

Daltile Corp - Carrollton, TX

Full-time - Entry Level

Carrollton, TX

Wholesale Trade Agents and Brokers

About the position

The Customer Service Representative II at Dal-Tile Corporation plays a crucial role in ensuring effective communication and support between the company and its customers. This position involves managing customer accounts, processing sales orders, and resolving product or service issues while providing high-quality service in a call center environment.

Responsibilities

• Provide customer account management including order entry, inquiry, product information, order status, pricing, stock check, and transportation management.
• Handle a high volume of inbound calls using Automated Call Distribution (ACD).
• Key in orders, process faxes, and prepare reports.
• Interface with internal teams and SSCs to address customer inquiries and order issues from entry to delivery.
• Respond to customer needs and participate in special projects as required.

Requirements

• High School Diploma or GED equivalency is required.
• 2 or more years of call center or customer service experience.
• Focus on customer account management preferred.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement