Customer Service Rep II

$28,080 - $31,200/Yr

Novitex Enterprise Solutions - Cleveland, OH

Full-time

Cleveland, OH

Administrative and Support Services

About the position

The Customer Service Rep II position at Novitex Enterprise Solutions involves supporting delivery operations by ensuring efficient loading, routing, and unloading of products. The role requires effective communication and coordination among team members and departments to maintain workflow and productivity, while also adhering to safety regulations and quality standards.

Responsibilities

• Load delivery vehicles with the correct products and quantities.
• Route the driver and delivery agents to the right delivery locations.
• Ensure products are securely packed and protected during transit.
• Unload products at the delivery destination.
• Safely operate delivery vehicles to transport goods to various locations.
• Plan and follow the most efficient routes for timely deliveries.
• Adhere to all traffic and safety regulations while driving.
• Perform tasks and duties across various departments as needed.
• Ensure that team members have the necessary resources and support to complete their tasks.
• Monitor workflow and productivity to identify and address any bottlenecks or inefficiencies.
• Assist in training new team members and providing ongoing support to existing staff.
• Serve as a liaison between different teams and departments to ensure smooth communication and collaboration.
• Communicate team goals, expectations, and updates clearly and effectively.
• Report any significant issues or challenges to upper management in a timely manner.
• Monitor the quality of work produced by team members to ensure it meets company standards.
• Implement and promote best practices to enhance productivity and quality.
• Identify areas for improvement and work with team members to develop and implement solutions.
• Maintain accurate records of team performance and progress.
• Assist in scheduling and coordinating team activities and meetings.
• Complete any required documentation or reporting related to team activities.

Requirements

• High School Diploma, GED or an equivalent combination of education and relevant experience is required.
• Minimum of 1 year of experience as Warehouse associate, delivery associate.
• Valid Driver's License.

Nice-to-haves

• Excellent communication and organizational abilities.
• Ability to adapt quickly to changing environments and priorities.
• Proficiency in Microsoft Office Suite and relevant software.
• Problem-solving and conflict-resolution skills.

Benefits

• Bonus opportunities may be provided as part of the compensation package.
• Full range of medical, financial, and other benefits, dependent on the position offered.