Customer Service Rep in Training

$33,000 - $35,000/Yr

HomeTeam Pest Defense - Port Saint Lucie, FL

Full-time - Entry Level

Port Saint Lucie, FL

Administrative and Support Services

About the position

The Customer Service Representative in Training at HomeTeam Pest Defense is responsible for delivering exceptional customer experiences and support. This entry-level position focuses on assisting customers with inquiries, resolving issues, and providing information about services. The role emphasizes a friendly work environment and offers opportunities for professional growth within the company.

Responsibilities

• Provide positive customer experiences that significantly affect customer retention and service usage.
• Communicate regularly with internal and external customers of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service requests.
• Answer questions, research problems, resolve issues, and provide pricing for services.
• Schedule services and provide closure for customers.
• Resolve customer problems related to invoices and billing questions.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats and initial services as directed.
• Print, distribute, and review service tickets for technicians.

Requirements

• High school diploma or GED required.
• 1 year of previous customer service experience required.
• Basic understanding of computers and company telephone features.

Benefits

• AD&D insurance
• Employee stock purchase plan
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Referral program
• Pet insurance